Resolved complaint (284) about disability discrimination in accommodation
Learn how a complaint (284) about disability discrimination in accommodation was resolved through conciliation.
Summary
- Year: 2026
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Accommodation
- Settlement terms:
- Goods/services/facilities - revised terms and conditions
About the complaint
The complainant has autism and is non-verbal. He alleged the respondent public housing provider withdrew an offer of a two-bedroom apartment because it was concerned he would not be able to live independently.
The housing provider denied discriminating against the complainant but agreed to participate in conciliation.
The complaint was resolved with an agreement that the housing provider offer the property to the complainant conditional on the availability of appropriate support to enable him to live independently.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
