Resolved complaint (293) about disability discrimination in education
Learn how a complaint (293) about disability discrimination in education was resolved through conciliation.
Summary
- Year: 2026
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Disability Standards; Education; Goods, services and facilities
- Settlement terms:
- Apology - private
- Donation to charity
- Settlement amount: $25,000
About the complaint
The complainant alleged the respondent childcare service excluded their 4-year-old child because he had been diagnosed with focal epilepsy.
The childcare provider denied discriminating against the complainant’s child but agreed to participate in conciliation to try to resolve the complaint.
The complaint was resolved by conciliation with an undertaking by the childcare provider to write to the complainant apologising for the events giving rise to the complaint and making a donation of $25,000 to an agreed charity.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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