Resolved complaint (305) about disability discrimination in goods, services and facilities
Learn how a complaint (305) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2026
- Relevant Act: Disability Discrimination Act
- Grounds: Disability aid; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Policy change/Change in practice
About the complaint
The complainant’s son has quadriplegia, is non-verbal and uses a PEG (percutaneous endoscopic gastrostomy) tube. He alleged the ceiling hoist for the adult change table at the respondent hospital was broken on multiple occasions, requiring him to manually lift his son onto the change table. The complainant said this led to his son soiling himself.
In response to the complaint, the hospital repaired the hoist and implemented a procedure to ensure it would be checked regularly.
The complainant was satisfied the hospital’s actions resolved his complaint.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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