Resolved complaint (306) about disability discrimination in goods, services and facilities
Learn how a complaint (306) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2026
- Relevant Act: Disability Discrimination Act
- Grounds: Disability aid; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Goods/services/facilities – adjustments provided
About the complaint
The complainant’s son has quadriplegia, is non-verbal and uses a PEG (percutaneous endoscopic gastrostomy) tube. He alleged the ceiling hoist in a changeroom in the respondent council’s community space was not working, requiring him to manually lift his son or bring a portable hoist.
On being notified of the complaint, the council repaired the ceiling hoist.
The complainant was satisfied that the council’s action resolved his complaint.
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This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
