Resolved complaint (311) about disability and age discrimination in goods, services and facilities
Learn how a complaint (301) about disability and age discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2026
- Relevant Act: Age Discrimination Act; Disability Discrimination Act
- Grounds: Age; Disability
- Area(s): Access to premises; Goods, services and facilities
- Settlement terms:
- Apology - private
About the complaint
The complainant’s brother is 45 years of age and identifies as autistic. He said his brother went to the respondent university bar to see a live band and alleged security staff asked him to leave because he was making other patrons uncomfortable. The complainant’s brother felt he was asked to leave because he looked and behaved differently to other patrons.
The bar said the band asked security staff to remove the complainant’s brother due to past incidents. The bar acknowledged that the complainant’s brother did not agree with the band’s account of the incidents and felt his views were not duly considered by security staff.
The complaint was resolved after the bar wrote to the complainant apologising to him and his brother for the incident and any resulting hurt and distress, and saying it always wanted to provide a welcoming and inclusive environment to the community.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
