Resolved complaint (313) about disability discrimination in goods, services and facilities
Learn how a complaint (313) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2026
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Education - enrolment provided
About the complaint
The complainant alleged the respondent after school care provider declined to enrol her son because he has autism spectrum disorder. The complainant provided the service with her son’s behaviour support plan and said the service said it could not accommodate her son’s needs.
On being notified of the complaint, the after school care service indicated a willingness to participate in conciliation to engage with the complainant on how her application to enrol her son could be progressed.
The complaint was resolved by conciliation. The after school care service accepted the complainant’s application to enrol her son and a meeting was arranged to discuss what adjustments could be provided to accommodate her son’s disability.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
These summaries are for general guidance only and are not legal advice. If you need advice about your situation, you should seek independent legal support.
Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
