Complaints forms and guides
We can look into complaints about discrimination and breaches of human rights.
Download our complaint form
To lodge a complaint, please download and return our complaint form:
We are currently experiencing a significant delay in actioning complaints.
To help us to deal with your complaint in an effective and timely manner, we ask you keep your complaint to one document of no more than 20 pages with no attachments.
Our role
We're an independent agency, and while we don't take sides, we do listen to both parties with the aim to help resolve complaints where possible.
You can make a complaint to the Commission about unlawful sex, race, disability or age discrimination under federal law.
Do I need a lawyer? You don't need a lawyer to make a complaint, but you can choose to get legal or advocacy support.
Complaint information in Auslan
Explore content guides
Changes to workplace laws
Learn about changes to the Sex Discrimination Act 1984 and the Australian Human Rights Commission Act 1986 (AHRC Act).
Complaint areas
Tools and guidance for individuals
Tools and guidance for employers
For advocates and lawyers
Key info for supporting someone through conciliation or representing a client.
More information
For young people
Clear, simple guides for young people on rights and making a complaint.
Explore resources for young people.
Watch Pathways to Resolution
What you can expect from us when you make a complaint.
We can:
- Talk to you about what happened, give you information about your rights and answer your questions
- Try to find someone else to help you, if the Commission can’t
- Help you put your complaint in writing, if you need this
- Look into your complaint
- Help you to resolve your complaint.
Making a complaint
It doesn’t cost anything to make a complaint
You can:
- Call our National Information Service to talk to us about making a complaint
- Go to our website to make a complaint online or send us
a letter or email - Ask someone else to help you make the complaint.
More about making a complaint.
Charter of service
Our service commitment
We commit to provide a service that is:
- professional;
- accessible;
- fair; and
- timely.
More about the Complaints - Charter of Service.
Find help for your circumstance
You can contact the Commission’s National Information Service by phone on 1300 656 419 or by email to infoservice@humanrights.gov.au.
If we can’t help you, we will try to refer you to someone who can.
