Steps to making a complaint

12 August 2025

Summary

You can make a complaint no matter where you live in Australia.
It doesn't cost anything to make a complaint, and you don't need a lawyer to make a complaint.
If you are unsure if you can make a complaint about something, you can contact the Commission's National Information Service by phone on 1300 656 419 or by email at infoservice@humanrights.gov.au. If we can't help you, we will try to refer you to someone who can.
We can only accept written complaints. You can make a complaint online.

Step 1: Check if we can help with your complaint

Start by reviewing the types of complaints that we handle - such as those related to race, sex, disability, age, or human rights breaches by the Commonwealth.
Step 2: Gather the information you need

You should gather all relevant details about the incident, including what happened, when and where it occurred, and who was involved.
Step 3: Submit your complaint

You can submit a complaint to us by downloading a form and filling it out, then sending it via email or post. There’s no fee.
Step 4: What happens next