Make a complaint
Our Investigation and Conciliation Service will continue to operate during this period, although we are not conducting face-to-face conciliations. We continue to offer conciliations by telephone or shuttle conciliation. If you have already lodged a complaint with us, our investigation and conciliation officers will work with you to determine an approach that suits you.
Please note that due to a very large increase in complaints received by the Commission, there may be a significant delay in actioning complaints. The Commission will try to action complaints as soon as possible.
If you are considering making a discrimination complaint about COVID-19 related issues, you may wish to review information the Commission has on its website about COVID-19 and Human Rights. You can find links to this information here.
The Australian Human Rights Commission investigates and conciliates complaints about discrimination and breaches of human rights.
We will need to contact you about the complaint, so please provide your name and contact details, including one contact number if possible. If you do not provide this information we may not be able to deal with the complaint.
We will use the information you provide to assess, investigate and/or conciliate your complaint. We will usually provide a copy of the complaint (excluding your contact details) to the person or organisation you are complaining about, and if necessary, others who have relevant information about the complaint.
We may ask the respondent to provide specific information or a response to the complaint. The information provided to the Commission in response to your complaint may include personal information (including sensitive information) about you.
By completing and submitting this form you consent to the Commission using your information for these purposes. If you have any questions about this or need help to complete this form, please contact our National Information Service on 1300 656 419 or 02 9284 9600.
Your personal information will be used and stored in accordance with the Privacy Act 1988 (Cth).
You can complete and submit a complaint online or you can print a hard copy and send it to us.
If you would like the Commission to send you a hard copy complaint form or if you need assistance to write down your complaint, please call our National Information Service on 1300 656 419.
You can also contact us via the:
Translating and Interpreting Service: 131 450 or www.tisnational.gov.au or the
National Relay Service: 1300 555 727 (Speak and Listen) or www.relayservice.gov.au
Submitting the complaint form
The complaint form can be submitted by:
Post: Australian Human Rights Commission, GPO Box 5218, Sydney NSW 2001
Fax: 02 9284 9611
Authority to Act
If you are lodging a complaint on behalf of another person, this person will need to provide authorisation for you to act on their behalf. They can do this by completing the attached Authority to Act form, which should be submitted together with the complaint form.
Authority to Act.doc (to be completed electronically)
Authority to Act.pdf (to be completed by hand)
Post to Director, Investigation and Conciliation Service, Australian Human Rights Commission, GPO Box 5218, Sydney NSW 2001
Fax to 02 9284 9611
Email to firstname.lastname@example.org