Resolved complaint (144) about disability discrimination in goods, services and facilities
Learn how a complaint (144) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Compensation
- Settlement amount: $3,500
About the complaint
The complainant is blind. He alleged he fell and injured himself while boarding a bus operated by the respondent council because it stopped too far from the bus stop. He said that when he contacted council to request CCTV footage of the incident, the respondent staff member directed him to make his request using an online form, despite the complainant explaining this would be difficult for him because he is blind.
The council denied discriminating against the complainant.
The complaint was resolved with an agreement that the council pay the complainant $3,500.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
