Resolved complaint (145) about disability discrimination in goods, services and facilities
Learn how a complaint (145) about disability discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2024
- Relevant Act: Disability Discrimination Act
- Grounds: Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Compensation
- Settlement amount: $1,500
About the complaint
The complainant wears a badge identifying that they have a vision impairment. The complainant alleged that two staff from the respondent security company stopped him as he approached the checkout counter of the respondent grocery store for a bag check. The complainant alleged the security staff spoke to them in an aggressive and intimidating manner and did not identify themselves despite the complainant complying with the bag check.
The respondents denied discriminating against the complainant.
The complaint was resolved with an agreement that the respondents make a joint payment to the complainant of $1,500.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
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