Resolved complaint (156) about disability aid discrimination in goods, services and facilities
Learn how a complaint (156) about disability aid discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Disability aid; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Training - anti discrimination/EEO training introduced
- Training – other
- Compensation
- Settlement amount: $150
About the complaint
The complainant uses a wheelchair and prebooked a taxi. He alleged the respondent taxi driver advised him they could not carry a wheelchair user. The complainant claimed that on contacting the respondent taxi company to book a wheelchair accessible taxi, his mother was told passengers requesting wheelchair accessible taxis were required to pay a $35 fee.
The taxi driver and the taxi company said there may have been some miscommunication on the day and indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an undertaking by the taxi company to develop disability awareness training for drivers in consultation with the complainant. The taxi driver agreed to participate in the training once developed and to pay the complainant $150.
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