Resolved complaint (158) about disability aid discrimination in goods, services and facilities
Learn how a complaint (158) about disability aid discrimination in goods, services and facilities was resolved through conciliation.
Summary
- Year: 2025
- Relevant Act: Disability Discrimination Act
- Grounds: Disability aid; Disability
- Area(s): Goods, services and facilities
- Settlement terms:
- Compensation
- Settlement amount: $1,000
About the complaint
The complainant uses a wheelchair and alleged he was unable to book a flight with the respondent airline at his preferred time because assistance for passengers who use a wheelchair was unavailable.
The airline claimed that assistance for passengers who use a wheelchair was available for the flight the complainant wanted to book.
The complaint was resolved with an agreement that the airline pay the complainant $1,000 as compensation for the additional cost of booking the flight with a different airline.
Guidance on the use of these summaries
This is a summary of a selected complaint that has been resolved through our conciliation process. It's designed to help people better understand how complaints might be resolved and what outcomes are possible.
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Please note:
- all complaints are de-identified
- complaints are resolved on a 'without admission of liability' basis
- some content may include confronting or offensive language.
