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Face masks and federal discrimination law

Rights and Freedoms
A diverse group of people wearing face masks walk along a city sidewalk. Some are carrying bags or coffee cups, and the background shows buildings, parked cars, and trees.

What to do if you’re refused access or service and want to make a complaint under the DDA

If you are refused access or service and want to make a discrimination complaint against a shop owner or service provider under the DDA, you will need to show that there is a clear link between your medical condition or disability and your inability to wear a face mask.

Note: If you are not sure about whether you have a sufficiently clear link or a lawful excuse, it is best to seek advice from your medical practitioner.

If you do not have a medical condition or disability that affects your ability to wear a face mask and are refused entry or service by a shop owner or service provider because you are not wearing a mask, the refusal of entry or service will not be disability discrimination.