2020-02-02
The complainant uses a wheelchair and has been issued with a disability parking permit by the relevant authority. She alleged the respondent parking station issued her with a contravention notice after she remained parked in an accessible parking bay longer than the allocated time. She claimed the parking station should allow persons who have disability parking permits longer parking periods than those without such permits but was told the parking station charged all those using its service the same rates.
The parking station operator noted that many people with disability used the parking station to facilitate access to nearby medical services. It claimed placing two-hour limits on parking was reasonable to maximise access to the parking station.
The complaint was resolved with an agreement that the parking station convert two of its two-hour accessible parking bays to four-hour accessible parking bays. The parking station also agreed to improve signage about the location of payment points, promote its online payment system, show the complainant how to use the online payment system and forward feedback from the complainant to the provider of its payment machines.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability aid
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Reasonable adjustments provided
Amount