2020-08-03
The complainant has Autism Spectrum Disorder, Post-traumatic Stress Disorder, and depression. She resided in a caravan park and sought permission to have an assistance dog reside with her. The caravan park declined the request, citing its ‘no pets’ policy for guests and residents.
On being advised of the complaint the business indicated a willingness to participate in conciliation.
The complaint was resolved with an agreement that the complainant be permitted to have an assistance animal, provide relevant supporting documentation to the business, ensure the assistance animal was properly trained by an accredited organisation and ensure her dog practised appropriate toileting within the caravan park.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Accommodation
Goods, services and facilities
Revised terms and conditions
Amount