2020-10-02
The complainant has anxiety, depression and Post-Traumatic Stress Disorder and has two assistance animals. He alleged the respondent government agency told him he could not bring his dogs to appointments and that the police may be called if he tried to do so.
The government agency claimed that, at the time of the appointment, the complainant was unable to provide any information to demonstrate that the dogs were assistance animals. The agency said the complainant was not denied a service, only asked to leave his dogs outside.
The complaint was resolved. The complainant provided additional information to demonstrate that his dogs are assistance animals and the government agency undertook that he could bring his assistance animals to future appointments.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Amount