2021-04-08
The complainant has a disability that affects his speech and was a client of the respondent government agency. He alleged his case worker kept asking him to repeat himself because she could not understand him and this caused his impairment to become more pronounced.
On being notified of the complaint, the agency indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an agreement that the agency write to the complainant expressing regret for his experience and update his file to identify the adjustments he requires. The agency also undertook to remind staff of their obligations under disability discrimination law and standards of practice.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Adjustments provided
Statement of regret - private
Amount