2022-10-03
The complainant has osteoarthritis and uses lifts to accommodate resulting mobility difficulties. She alleged lifts at the respondent shopping centre were unavailable for an extended period, restricting her access to services on different levels.
On being notified of the complaint, the shopping centre indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with undertakings by the shopping centre to:
- Meet with the complainant to discuss her concerns
- Review its processes relating to regular monitoring of lifts, signage and customer feedback
- Source spare lift parts from different suppliers as appropriate and negotiate regular timely maintenance of the lifts with the current supplier
- Commission an independent review of the lifts.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Access to premises
Goods, services and facilities
Policy change/Change in practice
Amount