2021-06-04
The complainant is deaf and uses a cochlear implant. She alleged the respondent motel informed her she would not be able to bring her service dog with her because it did not allow pets in guest rooms.
On being notified of the complaint, the motel indicated a willingness to participate in conciliation.
The complaint was resolved with an agreement that the motel write to the complainant apologising for what happened and confirming that assistance animals and their owners would be permitted to stay at the motel. The motel also undertook to make a donation to a charity of the complainant's choice and agreed to engage an independent third-party training organisation to train staff and develop a policy on assistance animals.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Areas
Goods, services and facilities
Apology - Private
Donation to charity
Revised terms and conditions
Anti-discrimination/EEO policy developed
Amount