2021-06-09

The complainant is Vietnamese and attended an outlet of the respondent telecommunications retailer. He alleged he was refused an advertised concession discount and his concession card was not accepted because of his race. He alleged customers who were not Vietnamese received more favourable treatment. 

The telecommunications retailer advised the complainant could not be offered the discount retrospectively. 

The complaint was resolved with an agreement that the telecommunications retailer deliver training to the staff involved and write to the complainant apologising for his in-store experience. The retailer also offered he complainant approximately $300 in credit, an amount equivalent to the discount he was seeking. 

Apology - Private  

Financial compensation 

Training – Named individuals to undertake anti-discrimination/EEO training