2024-11-08
The complainant is Chinese and attended the respondent business. He said he tried to fill up his water bottle in the parents’ room and was approached by a staff member who told him he could not use the room unless it was for parenting purposes. The staff member asked the complainant his name, which he refused to give. The complainant alleged the staff member then started guessing Asian sounding names in a mocking manner.
The business denied discrimination and agreed to participate in conciliation to try to resolve the complaint.
The complaint was resolved with an undertaking by the business to write to the complainant expressing regret for his experience and setting out measures taken by the business to prevent discrimination.
Year
Discrimination type
Racial Discrimination Act
Grounds
Ethnic origin
Race
Areas
Goods, services and facilities
Other section 9
Statement of regret - private
Amount
-