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Complaint Information Service12 November 2014Webpage
Complaint information in Auslan
Learn about the complaint information available in Auslan. -
Complaint Information Service14 December 2012Webpage
Complaint Guides
Discover guides for filing complaints. -
Complaint Information Service20 February 2014Webpage
The Complaint Process
The complaint process is simple, free and flexible. The Commission is an independent third party that investigates complaints about discrimination and human rights breaches. -
23 April 2015Book page
Appendix 3: Complaint statistics
Enquiries and complaints received The Commission received 19 688 enquiries in 2013-14. This is 16% higher than the number received in the previous year. The majority of enquiries (73%) were received via our National Information Hotline. The main issues raised by enquirers in this reporting year related to disability discrimination (18%); general employment matters, including harassment and … -
Employers11 February 2015Webpage
Good practice guidelines for internal complaint processes
Good practice guidelines for internal complaint processes PDF (676 KB) Good practice guidelines for internal complaint processes Word (124 KB) Why have an internal complaint process? Addressing employee complaints about discrimination and harassment quickly and fairly is good for business because it can: identify ways to improve workplace practices and policies improve staff morale,… -
Disability Rights
14 December 2012WebpageDisability complaint outcomes
Disability complaint outcomes From this page you can find Conciliated settlements : selected summaries of agreements reached with the Commission s assistance by the parties to complaints under the Disability Discrimination Act Court decisions : decisions by the Federal Court or Federal Magistrates Court, where a complaint has not been able to be conciliated, or has been terminated by the -
14 December 2012Book page
Annual Report 06-07: Chapter 4 - Complaint handling section
The President of the Human Rights and Equal Opportunity Commission (HREOC) is responsible for the investigation and conciliation of complaints lodged under federal anti-discrimination and human rights law. Staff of HREOC’s Complaint Handling Section (CHS) assist the President to investigate and resolve complaints. The CHS also provides information to the public about the law and the… -
14 December 2012Book page
Annual Report 2007-2008: Chapter 4 - Complaint Handling Section
Chapter 4 Complaint Handling Section Back to Contents 4.1 OVERVIEW OF THE WORK COMPLAINT HANDLING SECTION 4.1.1 Key performance indicators and standards 4.1.2 Customer satisfaction survey 4.1.3 Service Charter 4.1.4 Access to complaint services 4.1.5 Community education 4.1.6 Staff training and training as provider 4.1.7 Research and conference presentations 4.1.8 International conference -
Complaint Information Service18 September 2014Webpage
Information sheets for complaints
Complaints about racial, sex, disability and age discrimination Information for Complainants in Word (191.3 KB) Information for Complainants in PDF (120.36 KB) Information for Respondents in Word (177 KB) Information for Respondents in PDF (148 KB) Conciliation information in Word (179 KB) Conciliation information in PDF (184 KB) Complaints about breaches of human rights and other… -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Information for people making complaints Human rights and ILO Table of contents What is the Commission’s role in relation to complaints? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? Complaint Information Service What is the Commission’s role in relation to complaints? Federal human… -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Information for people making complaints Unlawful Discrimination Table of contents What does the Commission do? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? National Information Service What does the Commission do? Federal anti-discrimination law says that people can make complaints…