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Conciliation register
2022-10-02
The complainant has memory loss. He said he sought to import his mobile phone number with the respondent telecommunications provider to a different provider. He said he was unsuccessful because personal information held by the two providers did not match. The complainant alleged that when he contacted the respondent to address the issue, he was required to answer a number of personal… -
Complaint Information Service29 January 2019Webpage
Information for advocates and lawyers participating in conciliation
The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint. Conciliators at the Commission decide whether it is appropriate for an advocate or… -
Complaint Information Service14 December 2012Webpage
Complaints information for young people
You don’t have to put up with being treated unfairly because you’re young. There are laws to protect you against discrimination, harassment and bullying. These laws apply right across Australia. If you have a complaint, the Australian Human Rights Commission can look into it. We will talk to the people involved and help you work out a solution. Our aim is to help you deal with your… -
Complaint Information Service14 December 2012Webpage
Discrimination of Aboriginal and Torres Strait Islander peoples: Case Studies (2009)
Jess is an Aboriginal woman who lives in a country area of NSW. Jess came to the city for a holiday and to visit her cousins who she had not seen for quite a while. On her last night in the city, Jess and her cousins decided to go to a restaurant which they had been told had great food and a great view. Jess said that when they arrived at the restaurant the head waiter told them they could not go… -
Complaint Information Service14 December 2012Webpage
Complaint Guides
Discover guides for filing complaints. -
Complaint Information Service14 December 2012Webpage
Responding to complaints
Information for people and organisations responding to complaints -
Complaint Information Service14 December 2012Publication
Behind closed doors: Approaches to resolving complaints of sexual harassment in employment
This paper looks specifically at the issue of sexual harassment in employment and approaches to resolving associated complaints that are brought before the Australian Human Rights Commission ("AHRC"). -
Complaint Information Service14 December 2012Publication
Alternative Dispute Resolution in education: case studies in resolving complaints of Disability Discrimination (2002)
The Disability Discrimination Act 1992 (DDA) came into effect in March 1993. The Act makes it unlawful to discriminate against people with a disability in many areas of public life. The purpose of the Act was to 'assist people with disabilities to exercise their rights as Australian citizens'(3) in recognition that 'people with disabilities are entitled to the same rights and same opportunities… -
Complaint Information Service30 April 2020Webpage
Translations: Fact sheet - Complaints under the Racial Discrimination Act
Access translations of the fact sheet on complaints under racial discrimination. -
Complaint Information Service12 November 2014Webpage
Complaint information in Auslan
The Australian Human Rights Commission is an independent third party which investigates complaints about discrimination and breaches of human rights. This presentation in Auslan explains what you can complain about and how the complaint process works. Watch Information about making a complaint -
Complaint Information Service15 April 2015Webpage
Preparing for Conciliation
You can access the Australian Human Rights Commission's complaint information service, which provides information on how to prepare for conciliation. -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation
Understanding and preparing for conciliation Understanding and preparing for conciliation - Unlawful discrimination Understanding and preparing for conciliation - Human rights and ILO -
Complaint Information Service7 May 2019Webpage
Conciliation – how it works
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss… -
Complaint Information Service14 December 2012Webpage
Complaints publications
Explore a range of publications created by the Human Rights Commission in relation to making complaints about unlawful discrimination and unfair treatment. -
Complaint Information Service20 February 2014Webpage
Act Information Sheets
Explore a range of discrimination complaints made to the Commission related to sex, race, age, disability and discrimination in employment and occupation. -
Complaint Information Service14 December 2012Webpage
Conciliation Register
The Conciliation Register provides summaries of a selection of complaints that have been resolved through the Australian Human Rights Commission’s conciliation process. -
Complaint Information Service14 December 2012Webpage
Pathways to Resolution: The conciliation process of the Australian Human Rights Commission
One of the Commission's main roles is to try to resolve complaints made under federal human rights and discrimination law through a process called 'conciliation' -
Complaint Information Service14 December 2012Webpage
Information for people and organisations responding to complaints - Unlawful Discrimination
Explore resources about responding to unlawful discrimination complaints, including conciliation and what happens if the complaint is not resolved. -
Complaint Information Service14 December 2012Webpage
Information for people and organisations responding to complaints - Human rights and ILO
Learn how the Human Rights Commission responds to complaints received from companies and individuals. -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Learn how federal anti-discrimination law allows people to make complaints to the Commission about unlawful sex, race, disability and age discrimination.