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Chapter 4 Complaint Handling Section Back to Contents 4.1 OVERVIEW OF THE WORK COMPLAINT HANDLING SECTION 4.1.1 Key performance indicators and standards 4.1.2 Customer satisfaction survey 4.1.3 Service Charter 4.1.4 Access to complaint services 4.1.5 Community education 4.1.6 Staff training and training as provider 4.1.7 Research and conference presentations 4.1.8 International conference

Chapter 4: Native Title and Agreement Making: a Comparative Study Canada The legal and constitutional context The Comprehensive Land Claims Settlements Process: General outline Comprehensive Agreements - issues and contemporary developments. Treaty-making in British Columbia - an incremental approach Self-government Implications from Canadian Law and Practice for the Australian Situation The…

back to contents Native Title Report 2001 Chapter Three: Negotiating co-existence through framework agreements Introduction Native title interests are entitled to the same level of protection as non-Indigenous interests Negotiation of agreements should encourage and allow continued observance of Indigenous laws and customs Negotiation of agreements should recognise Indigenous governance…

Social Justice Report 2005 Chapter 3: Progress in implementing the new arrangements for the administration of Indigenous affairs - Ensuring the effective participation of Aboriginal and Torres Strait Islander peoples in decision-making processes back to contents 1) Overview of main developments in the new arrangements for the administration of Indigenous affairs: 1 July 2004 - 30 June 2005 2…

Social Justice Report 2005 Appendix 1 : Chronology of events relating to the new arrangements for the administration of Indigenous affairs, 1 July 2004 – 30 June 2005 back to contents Download PDF version of Appendix 1 (778 KB) This Appendix provides an overview of main events since the introduction of the new arrangements for the administration of Indigenous affairs on 1 July 2004. It…

Human Rights and Equal Opportunity Commission Report Bringing them Home Report of the National Inquiry into the Separation of Aboriginal and Torres Strait Islander Children from Their Families April 1997 back to content page / previous chapter / next chapter Part 4 Reparation Chapter 13 Grounds for Reparation Chapter 14 Making Reparation Chapter 14 Making Reparation Acknowledgment and…

Federal human rights and anti-discrimination law provides for the Commission to investigate and resolve complaints of alleged discrimination and breaches of human rights. The Commission’s complaint work is central to its role in protecting and promoting human rights and complements the Commission’s policy and education functions. The Commission’s complaint process provides an…