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Complaint Information Service14 December 2012Publication
ADR in the context of Anti-Discrimination and Human Rights Law(2000)
The aim of this paper is to examine the use of Alternative Dispute Resolution [3] (ADR) in the context of the administration of complaints under anti-discrimination and human rights law. -
Complaint Information Service14 December 2012Publication
"Facilitator or Advisor?: A discussion of conciliator intervention in the resolution of disputes under Australian human rights and anti-discrimination law" (2004)
State and federal anti-discrimination & human rights law in Australia, as in many other countries2, provides for the resolution of complaints of discrimination and breaches of human rights by a process of conciliation. Conciliation is an alternative dispute resolution mechanism for parties to complaints in that it is an 'alternative' to more formal determination of the dispute by a court or… -
Complaint Information Service14 December 2012Publication
Alternative Dispute Resolution in education: case studies in resolving complaints of Disability Discrimination (2002)
The Disability Discrimination Act 1992 (DDA) came into effect in March 1993. The Act makes it unlawful to discriminate against people with a disability in many areas of public life. The purpose of the Act was to 'assist people with disabilities to exercise their rights as Australian citizens'(3) in recognition that 'people with disabilities are entitled to the same rights and same opportunities… -
Complaint Information Service14 December 2012Publication
ADR as a tool for social change: a discussion (2008)
Human rights and anti-discrimination law in Australia, as in many countries in the Asia Pacific, provides for complaints about discrimination and violations of human rights to be resolved by conciliation. The use of Alternative Dispute Resolution (ADR) in this context has been criticised. In particular, it has been claimed that the individualised form of the complaint process, coupled with the… -
Complaint Information Service7 May 2019Webpage
Conciliation – how it works
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss… -
Complaint Information Service14 December 2012Webpage
Pathways to Resolution: The conciliation process of the Australian Human Rights Commission
Pathways to Resolution: The conciliation process of the Australian Human Rights Commission. One of the Commission's main roles is to try to resolve complaints made under federal human rights and discrimination law through a process called 'conciliation' This video/DVD provides useful information about the Commission's conciliation process for people who have made, or are thinking about… -
Complaint Information Service14 December 2012Webpage
Complaints under the Racial Discrimination Act
Complaints under the Racial Discrimination Act Download in PDF Download in Word Table of contents What is the Racial Discrimination Act? When can this law be used? What is racial discrimination? When is offensive behaviour based on race not against the law? What can I do if I experience discrimination or racial hatred? What will happen with my complaint? Where can I get more information?… -
Complaint Information Service14 December 2012Publication
Behind closed doors: Approaches to resolving complaints of sexual harassment in employment
This paper looks specifically at the issue of sexual harassment in employment and approaches to resolving associated complaints that are brought before the Australian Human Rights Commission ("AHRC").