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Complaint Information Service3 February 2023Webpage
Fact Sheet: Respect@Work – Changes to the Sex Discrimination Act 1984 and the Australian Human Rights Commission Act (December 2022)
On 12 December 2022, the Anti-Discrimination and Human Rights Legislation Amendment (Respect at Work) Act 2022 (Cth) (the Act) came into effect. The Act makes important amendments to the Sex Discrimination Act 1984 (Cth) (the SDA) and the Australian Human Rights Commission Act 1986 (Cth) (the AHRCA). These changes were recommended by the Australian Human Rights Commission (the Commission)… -
Complaint Information Service14 December 2012Publication
Alternative Dispute Resolution in education: case studies in resolving complaints of Disability Discrimination (2002)
The Disability Discrimination Act 1992 (DDA) came into effect in March 1993. The Act makes it unlawful to discriminate against people with a disability in many areas of public life. The purpose of the Act was to 'assist people with disabilities to exercise their rights as Australian citizens'(3) in recognition that 'people with disabilities are entitled to the same rights and same opportunities… -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation - Human rights and ILO
The following information is provided to assist advocates and lawyers understand and participate in the Commission's conciliation process. If you have any questions about this information, please contact the officer who is handling your client's complaint. -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation - Unlawful Discrimination
Learn how the Commission uses the process of conciliation when addressing complaints made by the public regarding incidences of unlawful discrimination. -
Complaint Information Service14 December 2012Webpage
Complaint Guides
Discover guides for filing complaints. -
Complaint Information Service20 February 2014Webpage
The Complaint Process
The complaint process is simple, free and flexible. The Commission is an independent third party that investigates complaints about discrimination and human rights breaches. -
Complaint Information Service14 December 2012Publication
ADR in the context of Anti-Discrimination and Human Rights Law(2000)
The aim of this paper is to examine the use of Alternative Dispute Resolution [3] (ADR) in the context of the administration of complaints under anti-discrimination and human rights law. -
Complaint Information Service14 December 2012Webpage
Information for people and organisations responding to complaints - Unlawful Discrimination
Explore resources about responding to unlawful discrimination complaints, including conciliation and what happens if the complaint is not resolved. -
Complaint Information Service14 December 2012Webpage
Discrimination of Aboriginal and Torres Strait Islander peoples: Case Studies (2009)
Jess is an Aboriginal woman who lives in a country area of NSW. Jess came to the city for a holiday and to visit her cousins who she had not seen for quite a while. On her last night in the city, Jess and her cousins decided to go to a restaurant which they had been told had great food and a great view. Jess said that when they arrived at the restaurant the head waiter told them they could not go… -
Complaint Information Service14 December 2012Publication
Behind closed doors: Approaches to resolving complaints of sexual harassment in employment
This paper looks specifically at the issue of sexual harassment in employment and approaches to resolving associated complaints that are brought before the Australian Human Rights Commission ("AHRC").