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Conciliation register
2022-10-02
The complainant has memory loss. He said he sought to import his mobile phone number with the respondent telecommunications provider to a different provider. He said he was unsuccessful because personal information held by the two providers did not match. The complainant alleged that when he contacted the respondent to address the issue, he was required to answer a number of personal… -
Complaint Information Service14 December 2012Webpage
Discrimination of Aboriginal and Torres Strait Islander peoples: Case Studies (2009)
Jess is an Aboriginal woman who lives in a country area of NSW. Jess came to the city for a holiday and to visit her cousins who she had not seen for quite a while. On her last night in the city, Jess and her cousins decided to go to a restaurant which they had been told had great food and a great view. Jess said that when they arrived at the restaurant the head waiter told them they could not go… -
Complaint Information Service14 December 2012Publication
ADR in the context of Anti-Discrimination and Human Rights Law(2000)
The aim of this paper is to examine the use of Alternative Dispute Resolution [3] (ADR) in the context of the administration of complaints under anti-discrimination and human rights law. -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation - Unlawful Discrimination
Learn how the Commission uses the process of conciliation when addressing complaints made by the public regarding incidences of unlawful discrimination. -
Complaint Information Service14 December 2012Webpage
Understanding and preparing for conciliation - Human rights and ILO
Understanding and preparing for conciliation Human rights and discrimination in employment Download in PDF Download in Word Table of contents What is conciliation? What does the conciliator do? Who participates in conciliation? Is conciliation confidential? What happens at a conciliation conference? How are complaints resolved? What happens when a complaint is resolved? What happens if the … -
Complaint Information Service14 December 2012Webpage
Information for people and organisations responding to complaints - Human rights and ILO
Information for people and organisations responding to complaints Human rights and ILO Download in PDF IDownload in Word Table of contents What is the Commission’s role in relation to complaints? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? Complaint Information Service What is the … -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Information for people making complaints Human rights and ILO Table of contents What is the Commission’s role in relation to complaints? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? Complaint Information Service What is the Commission’s role in relation to complaints? Federal human… -
Complaint Information Service14 December 2012Webpage
Information for people and organisations responding to complaints - Unlawful Discrimination
Information for people and organisations responding to complaints Unlawful Discrimination Download in PDF Download in Word Table of contents What does the Commission do? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? National Information Service What does the Commission do? Federal… -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Information for people making complaints Unlawful Discrimination Table of contents What does the Commission do? What happens when the Commission receives a complaint? What is conciliation? What happens if the complaint is not resolved? What if I have more questions? National Information Service What does the Commission do? Federal anti-discrimination law says that people can make complaints… -
Complaint Information Service14 December 2012Publication
ADR as a tool for social change: a discussion (2008)
Human rights and anti-discrimination law in Australia, as in many countries in the Asia Pacific, provides for complaints about discrimination and violations of human rights to be resolved by conciliation. The use of Alternative Dispute Resolution (ADR) in this context has been criticised. In particular, it has been claimed that the individualised form of the complaint process, coupled with the…