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The Commission has sought in the conduct of this reference and in its approach to this report to take advantage of the potential of new technologies for achieving improved effectiveness, efficiency and accessibility of information and service delivery which this report and previous papers for this reference discuss.

Every day, one in five Australians experiences difficulties or frustrations in performing everyday tasks with everyday things, such as consumer electronics and appliances. As technology develops, an increasing proportion of products are inaccessible to people with a range of different disabilities. These one-in-five Australians are what the author terms the ‘overlooked consumers’.

Introduction This resource provides practical tips for businesses on improving access to goods, services, facilities, premises and information for consumers with disability. Following these tips will not only reduce the likelihood of discrimination complaints against your business, but will also increase your access to the market, and benefit the community, through greater economic…