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Complaint Information Service29 January 2019Webpage
The complaint process for complaints about sex, race, disability and age discrimination
View the complaint process to the Australian Human Rights Commission for complaints about sex, race, disability and age discrimination. -
19 September 2018Webpage
Complaints
We investigate and resolve complaints of discrimination and breaches of human rights. You can make a complaint no matter where you live in Australia. Our service is free, impartial and informal. -
29 April 2025Conciliation register
2024-05-06
The complainant was 63 years of age and underwent surgery for carpel tunnel syndrome. She said she provided the respondent government agency with medical certificates deeming her fit to return to work in a limited capacity and alleged the agency informed her no suitable duties were available and she should remain home until further notice. The complainant alleged a younger male who underwent… -
Commission - General2 October 2018Webpage
Make a complaint
The Australian Human Rights Commission investigates and conciliates complaints about discrimination and breaches of human rights. -
Disability Rights5 May 2025Webpage
Chapter 3 | Standards and Guidelines on digital accessibility
Contents Introduction W3C Standards Australian Standards Australian Government standards State Government requirements Industry requirements Additional Guidance Introduction This Chapter includes brief summaries of technical standards and guidance mentioned in the Guidelines. As explained in the Guidelines, the Disability Discrimination Act requires that providers of goods and services do… -
Complaint Information Service29 January 2019Webpage
Information for advocates and lawyers participating in conciliation
The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint. Conciliators at the Commission decide whether it is appropriate for an advocate or… -
8 May 2025Conciliation register
2024-11-05
The complainant has a disability that manifests as him walking with a limp. He alleged the respondent hotel denied him and friends entry because it incorrectly assumed he was intoxicated. The hotel said that security have to ensure compliance with liquor licensing rules which require visual assessments of a person to determine if they are intoxicated. However, security are required to… -
Commission - General15 March 2024Speech
Australian Human Rights Commission’s complaint handling jurisdiction
Civil Justice Research Conference 2019 Macquarie University, Sydney Emeritus Professor Rosalind Croucher AM [ Professor Croucher spoke to this paper] Abstract The complaint handling role of the Australian Human Rights Commission from time to time attracts some attention in the media—but not always for constructive reasons. This presentation set out the real story. It is one that is a worthy… -
29 April 2025Conciliation register
2024-05-05
The complainant’s four-year-old son has Autism Spectrum Disorder and Attention-Deficit and Hyperactivity Disorder. When in the respondent’s store, the complainant’s son was “stimming” (repetitive movements of the body or objects) to manage his anxiety. The complainant alleged a staff member told her son in front of other customers to calm down and be quiet. The store claimed the staff member… -
Aboriginal and Torres Strait Islander Social Justice2 June 2025Speech
Mabo Oration 2025 One Land – Two Laws – It’s Black and White
Acknowledgements Good evening, all Distinguished guests, Elders, Aboriginal and Torres Strait Islander family, community, friends and colleagues - and my family, children and grandchildren who are here tonight – particularly my sister Kerry who has travelled from Rockhampton to be here, and my Aunty Kathy – my mum’s sister and the matriarch of our family who travelled from Sydney. My name is… -
Disability Rights5 May 2025Webpage
Chapter 1: Legal and human rights obligations
Contents What is the Disability Discrimination Act? Reasonable adjustments The Convention on the Rights of Persons with Disabilities What is good practice? Universal design Keeping up with fast-changing technology What is the Disability Discrimination Act? Anti-discrimination laws in all Australian federal, state and territory jurisdictions prohibit discrimination on the basis of disability… -
Sex Discrimination5 March 2021Webpage
Information - Independent Review into Commonwealth Parliamentary Workplaces
Learn about the Independent Review into Commonwealth Parliamentary Workplaces -
6 February 2025Conciliation register
2024-03-01
The complainant has a psychosocial disability and has an assistance dog. She alleged the respondent motel informed her that pets were not permitted and she would need to pay a $60 cleaning fee if she wished to proceed with her booking. The complainant chose to leave. On being informed of the complaint, the motel indicated a willingness to try to resolve the complaint by conciliation. The…
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