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Commission - General
2 October 2018WebpageMake a complaint
The Australian Human Rights Commission investigates and conciliates complaints about discrimination and breaches of human rights. -
8 July 2025Conciliation register
2025-01-01
The complainant’s mother is 100 years of age and has a health insurance policy with the respondent insurer. The complainant alleged the insurer’s claims system did not recognise a triple-digit age and that she was told her mother would need to make a claim manually by taking a photo of the receipt with her smartphone or scanning the receipt. The complainant said her mother does not own a… -
Race Discrimination
1 October 2025WebpageJoin our new anti-racism campaign mailing list
Be among the first to access resources and tools as part of the new anti-racism campaign. -
Commission - General
12 May 2025Webpage
Data Breach Notification
Notice published 13 May 2025 The Australian Human Rights Commission has been affected by a data breach. The Commission acted to address the breach as soon as it came to our attention. We sincerely apologise for any distress or harm this data breach may have caused. What happened? On 10 April 2025, the Australian Human Rights Commission became aware of a data breach that involved the… -
Commission - General
13 May 2025News story
Data breach notification
The Australian Human Rights Commission has been affected by a data breach concerning attachments uploaded to the Commission’s web forms on its website. -
Complaint Information Service29 January 2019Webpage
Information for advocates and lawyers participating in conciliation
The Commission values the positive role that advocates and lawyers can play in conciliation. Advocates and lawyers can provide important support to parties, assist parties understand and articulate how they see the law applies to a complaint and advise parties on possible options to resolve the complaint. Conciliators at the Commission decide whether it is appropriate for an advocate or… -
Commission - General
15 March 2024Speech
Australian Human Rights Commission’s complaint handling jurisdiction
Civil Justice Research Conference 2019 Macquarie University, Sydney Emeritus Professor Rosalind Croucher AM [ Professor Croucher spoke to this paper] Abstract The complaint handling role of the Australian Human Rights Commission from time to time attracts some attention in the media—but not always for constructive reasons. This presentation set out the real story. It is one that is a worthy… -
Race Discrimination
19 February 2025Project
Responding to racism and support services for people who have experienced racism
Antisemitism, Anti-Palestinian racism, Anti-Arab racism and Islamophobia The Australian Human Rights Commission is concerned about the increase in racism targeting people from Jewish, Palestinian, Arab, and Muslim communities. This can take many forms including: Hate speech – offensive comments, racial slurs or stereotyping. Harassment – threats, intimidation or bullying, online or in-person… -
26 June 2025Conciliation register
2024-12-08
The complainant was employed as a marketing manager with the respondent real estate agency. She alleged the owner and two sales agents sexually harassed her, including by making comments of a sexual nature towards her and about other women in her presence. The complainant said she felt she had no option but to resign. She alleges that when she told the office manager she was resigning… -
13 August 2025Conciliation register
2025-02-05
The complainant worked at the respondent furniture company. She alleged that when she informed the company she was pregnant, she was treated less favourably including by being bullied, being excluded and increasing her workload. She alleged the company terminated her employment just before she was due to commence maternity leave, telling her there was a downturn in the industry and there… -
Sex Discrimination
5 March 2021WebpageInformation - Independent Review into Commonwealth Parliamentary Workplaces
Learn about the Independent Review into Commonwealth Parliamentary Workplaces -
Commission - General
14 October 2025Speech
Alan Missen Oration 2025
Hugh de Kretser speaks about the legacy of Alan Missen and how his values are reflected in the ongoing work of the Australian Human Rights Commission. 26 August 2025 -
Complaint Information Service14 December 2012Webpage
Complaint Guides
Discover guides for filing complaints. -
22 September 2025Conciliation register
2025-03-07
The complainant uses a wheelchair and does not have a car. She lives in an area recently affected by a natural disaster and sought to purchase milk from a fast-food outlet that was selling staples through its drive-through window. The complainant alleged she was told she could not use the drive-through window in her wheelchair. The fast-food outlet noted it was experiencing significant…