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Complaint Information Service14 December 2012Publication
Alternative Dispute Resolution in education: case studies in resolving complaints of Disability Discrimination (2002)
The Disability Discrimination Act 1992 (DDA) came into effect in March 1993. The Act makes it unlawful to discriminate against people with a disability in many areas of public life. The purpose of the Act was to 'assist people with disabilities to exercise their rights as Australian citizens'(3) in recognition that 'people with disabilities are entitled to the same rights and same opportunities… -
Complaint Information Service14 December 2012Publication
Behind closed doors: Approaches to resolving complaints of sexual harassment in employment
This paper looks specifically at the issue of sexual harassment in employment and approaches to resolving associated complaints that are brought before the Australian Human Rights Commission ("AHRC"). -
Rights and Freedoms5 May 2019Speech
40+ years of conciliation
The Australian Human Rights Commission and Conciliation—a 40+ year success story, but … National Mediation Conference, Canberra Emeritus Professor Rosalind Croucher AM [Professor Croucher spoke to this paper] Abstract A key responsibility of the Australian Human Rights Commission is to handle complaints of breaches of human rights. This is a role that the Commission in its various iterations… -
Rights and Freedoms3 March 2023Speech
Making rights a reality: the need for a Human Rights Act for Australia
This presentation, on International Human Rights Day, advances the case for a Human Rights Act for Australia, reflecting on experiences during COVID and the difference a Human Rights Act may have made. -
14 December 2012Book page
Human Rights 21: Resolving Discrimination Fairly
It can mean losing a job or getting passed over for an interview, being excluded from a venue, being abused on the street for how you look or feeling intimidated by a boss who won’t take no for an answer. -
14 December 2012Book page
Report on performance
We have developed key performance indicators which form the basis for ongoing assessment of the complaint service. These indicators, and our performance in 2010-11 in relation to these indicators, are summarised below. Timeliness. Our stated performance standard is for 80% of complaints to be finalised within 12 months of receipt. In 2010-11, we finalised 94% of matters within 12 months. The… -
Rights and Freedoms13 May 2022Speech
Whither human rights and freedoms protections in Australia?
As I reflect on the past two years, it is clear that the pandemic has brought a renewed national focus on the importance of centralising considering rights and freedoms during times of crisis — a greater ‘rights consciousness’. -
14 December 2012Book page
Report on performance - Annual Report 2011-2012: Australian Human Rights Commission
We have developed Key Performance Indicators (KPIs) and standards that form the basis for ongoing assessment of the complaint service. These indicators, and our performance in 2011-12 in relation to these indicators, are summarised below. In comparison with the last reporting year, the Service has seen a level of improvement across all KPIs. -
Employers11 February 2015Webpage
Good practice guidelines for internal complaint processes
Good practice guidelines for internal complaint processes PDF (676 KB) Good practice guidelines for internal complaint processes Word (124 KB) Why have an internal complaint process? Addressing employee complaints about discrimination and harassment quickly and fairly is good for business because it can: identify ways to improve workplace practices and policies improve staff morale,… -
Legal14 December 2012Webpage
Women's legal service exemption decision
As required by section 57 of the Disability Discrimination Act 1992, the Human Rights and Equal Opportunity Commission hereby gives notice of a decision made on 3 September 1996 with respect to the following matter:
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