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Chapter 4 Complaint Handling Section Back to Contents 4.1 OVERVIEW OF THE WORK COMPLAINT HANDLING SECTION 4.1.1 Key performance indicators and standards 4.1.2 Customer satisfaction survey 4.1.3 Service Charter 4.1.4 Access to complaint services 4.1.5 Community education 4.1.6 Staff training and training as provider 4.1.7 Research and conference presentations 4.1.8 International conference

A central function of HREOC is to undertake education programs that increase public awareness and generate discussion of human rights and anti-discrimination issues within Australia. HREOC’s legislative responsibilities are:

The past year has delivered some significant and promising new developments in indigenous affairs. the national apology to the stolen generations and the government’s commitment to the Statement of Intent to Close the Gap in health inequality both demonstrate a growing determination to face the challenges that confront Indigenous australians. i am pleased to say that hreoC has had a part in…

1.1 Introduction In last year’s Social Justice and Native Title Report, I raised concerns about the changes resulting from the 2014-15 Budget and the restructure to Indigenous Affairs through the Indigenous Advancement Strategy (IAS). Despite initial concerns about how these changes would impact our communities, I indicated that the streamlining of programs and the move away from a ‘one size…

Back to Contents Social Justice Report 2007 Chapter 3: The Northern Territory ‘Emergency Response’ intervention – A human rights analysis Part 1: Background - The Little Children are Sacred Report and the announcement of the 'emergency measures' Part 2: The Northern Territory 'emergency response' legislation Part 3: The measures enacted in the NT emergency response and human rights standards…

This report is a brief summary of the observations made by the Human Rights Commissioner and staff of the Australian Human Rights Commission (the Commission). These summary notes and recommendations are based on what we personally observed and heard from staff and detainees during our immigration detention facility inspections.

The Aboriginal and Torres Strait Islander Social Justice Commissioner acknowledges the work of Human Rights and Equal Opportunity Commission staff and consultants in producing this report (Fabienne Balsamo, Somali Cerise, Kirsten Cheatham, Anna Dawson, Darren Dick, Janet Drummond, Cassandra Goldie, Christopher Holland, Vanessa Jackson, Christina Kenny, Julia Mansour and Emilie Priday).