Search results

Chapter 4 Complaint Handling Section Back to Contents 4.1 OVERVIEW OF THE WORK COMPLAINT HANDLING SECTION 4.1.1 Key performance indicators and standards 4.1.2 Customer satisfaction survey 4.1.3 Service Charter 4.1.4 Access to complaint services 4.1.5 Community education 4.1.6 Staff training and training as provider 4.1.7 Research and conference presentations 4.1.8 International conference

This report covers my fourth year as the Acting Race Discrimination Commissioner at HREOC, a position I occupy in addition to my position as the aboriginal and torres Strait islander Social Justice Commissioner. During the period on which I report, Australia elected a new government, ending almost 12 years of a coalition government.

Social Justice Report 2009 Chapter 3: The perilous state of Indigenous languages in Australia back to contents 3.1: Introduction 3.2: Why preserve Indigenous languages? 3.3: Australian policy and Indigenous languages 3.4: Australian and international approaches aimed at protecting and promoting Indigenous languages 3.5: Findings 3.6: Recommendations 3.1: Introduction When I commenced writing…

Social Justice Report 2006 Back to Contents Chapter 4: International developments on the rights of indigenous peoples – Closing the ‘protection gap’ Back to Report Home (TOC) Chapter 2 Chapter 3 >> Chapter 4 International developments on the rights of indigenous peoples United Nations Reform and human rights The making of global commitments to action – The Millennium Development Goals…

Social Justice Report 2003 back to contents Chapter two: Reconciliation and government accountability In the Social Justice Report 1999, my first report as Social Justice Commissioner, I identified four key themes and challenges that existed in the approach of the federal government to Indigenous policy making at the time. These were moving beyond welfare dependency, accountability,…

4.1 Introduction 4.2 The key issues 4.3 Workplace relations framework 4.4 Recognising the relationship between paid work and caring work 4.5 Certainty and flexibility in the workplace 4.6 Structural change to support gender and carer equality 4.7 The need for expanded legal rights 4.8 Workplace culture and use of family-friendly policies 4.9 A life cycle approach to work and a universal approach…

Part C - Profiles Analysis It is totally unreasonable for police who catch the crooks to then be accountable for their welfare. Western Australian Police Union Secretary, after the death of an Aboriginal man at the East Perth Lockup, 1994 1 (profile 65WA) Chapter 8 Custodial Conditions Summary 8.1 The profiles indicate a growing awareness by custodial and medical staff of issues concerning…

In its final recommendations, the Council for Aboriginal Reconciliation proposed that there be a legislative requirement for the Social Justice Commissioner to monitor progress towards reconciliation on an annual basis. In the Social Justice Report 2000 it was noted that while legislative amendment to this end was desirable, this task could be undertaken under my existing functions. Accordingly,…

Social Justice Report 2000 back to contents Chapter 4: Achieving meaningful reconciliation Introduction Reconciliation within a human rights framework Indigenous disadvantage and progressive realisation An equality approach to overcoming Indigenous disadvantage Developing a national benchmarking framework and monitoring and evaluating progress Processes to implement a national committment to…

Adoption is the transfer, generally by order of a court, of all parental rights and obligations from the natural parent(s) to the adoptive parent(s). In Australia, legal adoption is relatively recent. It was first introduced in 1928 in Victoria, for example. Until very recently adoption involved near-total secrecy, partly in deference to the desire of adoptive parents to present the child as…

Social Justice Report 2001 back to contents Chapter 5: Juvenile diversionary schemes and Indigenous people Introduction Diversion and restorative justice Human rights principles for juvenile diversion Juvenile diversion schemes in the Northern Territory and Western Australia Ju venile diversion in the Northern Territory Pre-court diversionary options for juveniles in the NT Forms of…

Indigenous mental health is finally on the national agenda. As participants in the National Mental Health Strategy, States and Territories acknowledge the importance of the issue. Some of the effects of removal including loss and grief, reduced parenting skills, child and youth behavioural problems and youth suicide are increasingly recognised.