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The Complaint Process brochure – for complaints about discrimination in employment based on religion, criminal record, trade union activity, sexual preference, political opinion and social origin brochure (2008)

HREOC reviews staff performance annually through its Performance Management Scheme. The Scheme provides an opportunity to set goals and priorities and assess the level of individual performance and contribution to Unit outcomes.

Back to Table of Contents Appendix 4 The complaint handling process

Same-Sex: Same Entitlements Report of the National Inquiry into the Discrimination against People in Same-Sex Relationships: Financial and Work-Related Entitlements and Benefits (tabled report)

During 2006–07, HREOC received 18 initial requests for access to documents under the Freedom of Information Act. HREOC was also asked to conduct an internal review of two of those decisions.

A central function of HREOC is to undertake education programs that increase public awareness and generate discussion of human rights and anti-discrimination issues within Australia. HREOC’s legislative responsibilities are:

Back to Contents Social Justice Report 2007 Appendix 1 Chronology of events relating to the administration of Indigenous affairs, 1 July 2006 – 30 June 2007 Date Event / summary of issue July 2006 Bilateral Agreement on Service Delivery to Aboriginal and Torres Strait Islanders in Western Australia signed. A Bilateral Agreement on Indigenous Affairs was signed by the State of Western…

Back to Contents Appendix 2 Overview of Family Violence and Child Abuse Initiatives by all Australian governments Part 1: The Council for Australian Governments' framework for responding to Indigenous Family Violence and Child Abuse Part 2:Other Australian Government Initiatives to address Indigenous Family Violence and Abuse Part 3:State and Territory government Responses to Indigenous…

Learn about the 2006-07 annual report and its appendices.

Chapter 4 Complaint Handling Section Back to Contents 4.1 OVERVIEW OF THE WORK COMPLAINT HANDLING SECTION 4.1.1 Key performance indicators and standards 4.1.2 Customer satisfaction survey 4.1.3 Service Charter 4.1.4 Access to complaint services 4.1.5 Community education 4.1.6 Staff training and training as provider 4.1.7 Research and conference presentations 4.1.8 International conference