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Finding 1 - A threshold issue Understanding customers is now much more of a science than art. And it needs to be. Customers have become more sophisticated, more empowered and also more distrustful of institutions. Predictably, gaining insights into spending patterns, buying preferences and emerging trends, has become a billion dollar industry. The explicit focus on customer centricity (loosely ...

The interim paper, Valuing Parenthood: Options for paid maternity leave set out an extensive range of objectives that paid maternity leave could meet. [242] Many of these objectives were dependent on the structure of the scheme that was implemented.

The term of the Sex Discrimination Commissioner, Susan Halliday, expired on 26 April 2001 and the federal Attorney - General, the Hon. Daryl Williams, AM, QC, MP announced the appointment of Ms Pru Goward as Sex Discrimination Commissioner for a five-year term on 29 June 2001. Ms Goward commenced her appointment on 30 July 2001. In the interim, the President acted as Sex Discrimination Commissioner.

Dr William Jonas commenced duty as acting Race Discrimination Commissioner in September 1999 in addition to his duties as Aboriginal and Torres Strait Islander Social Justice Commissioner.

The Mercy Refugee Service is part of the relief and development cross-cultural work of the Institute of Sisters of Mercy Australia. Mercy Refugee Service is entrusted to serve without discrimination the uprooted and displaced people in our world. It was established in 1983 to respond to the plight of refugees in south-east Asia. At that time volunteers were called on to provide health care, education, social welfare and counselling support to refugees in camps in Malaysia, Thailand, Hong Kong, the Philippines and in Cambodia.

The Commission’s Performance Management Scheme provides a framework to manage and develop our staff to achieve our corporate objectives. There have been two cycles completed since its implementation on 1 July 1999. The scheme provides regular and formal assessment of an employee’s work performance and allows for access to training and skill development.

For migrant and refugee job seekers, finding paid work is both a key indicator and a major determinant of successful settlement. Employment is also a crucial area of social and economic participation.

Samaritans, the welfare arm of the Anglican Diocese of Newcastle, is one of the largest regional welfare organisations in Australia. We employ more than 500 professional staff and enjoy the continuing support of over 400 volunteer workers. Managed from Newcastle, Samaritans has a regional focus on the Hunter, Central Coast and Manning regions and an annual turnover of nearly $17million. The organisation delivers more than 80 welfare and community service programs in 100 locations, providing service to more than 60,000 people annually.

Indigenous mental health is finally on the national agenda. As participants in the National Mental Health Strategy, States and Territories acknowledge the importance of the issue. Some of the effects of removal including loss and grief, reduced parenting skills, child and youth behavioural problems and youth suicide are increasingly recognised.

Just send my children to school, and let them be in freedom. They should live in a human good atmosphere, they should learn something good, and not the things they are learning here.(1)