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Complaint Information Service14 December 2012Webpage
Information for people and organisations responding to complaints - Human rights and ILO
Learn how the Human Rights Commission responds to complaints received from companies and individuals. -
Asylum Seekers and Refugees14 December 2012Publication
DIAC Response to the Australian Human Rights Commission report on the use of community arrangements for asylum seekers, refugees and stateless persons who have arrived to Australia by boat
The Department of Immigration and Citizenship welcomes the opportunity to respond to the Australian Human Rights Commission (AHRC) report on the use of community arrangements for asylum seekers, refugees and stateless persons who have arrived to Australia by boat. -
Complaint Information Service14 December 2012Webpage
Information for people making complaints
Discover how when the Commission receives a complaint about an issue that is covered by the law, it can try to resolve the complaint by conciliation. -
14 December 2012Book page
Chapter 4: Cultural safety and security: Tools to address lateral violence - Social Justice Report 2011
Lateral violence is a multilayered, complex problem and because of this our strategies also need to be pitched at different levels. In Chapter 3 I have looked at the big picture, with the human rights framework as our overarching response to lateral violence. In this Chapter I will be taking our strategies to an even more practical level, looking at how we can create environments of cultural safety and security to address lateral violence. -
Complaint Information Service14 December 2012Webpage
Complaints publications
Explore a range of publications created by the Human Rights Commission in relation to making complaints about unlawful discrimination and unfair treatment. -
14 December 2012Book page
Commission Website: National Inquiry into Children in Immigration Detention
The immediate and long-term impact of trauma on children and young people: The implications of placement in detention centres for recovery from trauma and development of resilience -
14 December 2012Book page
Annual Report 2007-2008: Appendix 2 - Commission publications released during 2007-08
The Complaint Process brochure – for complaints about discrimination in employment based on religion, criminal record, trade union activity, sexual preference, political opinion and social origin brochure (2008) -
14 December 2012Book page
Community arrangements for asylum seekers, refugees and stateless persons - Some barriers to use of community arrangements
Despite the significant positive developments of the past two years, the Commission remains seriously concerned about some aspects of Australian law and policy on asylum seekers, refugees and immigration detention. The Commission is primarily concerned about the prolonged or indefinite detention and lack of durable solutions or substantive visa pathways for certain groups of people in immigration detention. These include stateless persons; refugees who have received adverse security assessments; and refugees who are of interest to or have been charged by the Australian Federal Police (AFP). -
Complaint Information Service7 May 2019Webpage
Conciliation – how it works
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss with you the best way to try and resolve the complaint and what sort of outcome you are seeking. -
14 December 2012Book page
Appendix 1 - Chronology of events relating to the administration of Indigenous affairs, 1 July 2008 – 30 June 2009: Social Justice Report 2009
[1] Minister for Families, Housing, Community Services and Indigenous Affairs, ‘Cape York Welfare Reform Trial to begin’ (Media Release, 1 July 2008). At http://www.jennymacklin.fahcsia.gov.au/internet/jennymacklin.nsf/content/cape_york_welfare_1jul08.htm (viewed 28 July 2008). -
14 December 2012Book page
HREOC Annual Report 2003-2004 : Chapter 4: Complaint Handling Section
The Complaint Handling Section (CHS) is responsible, through the President, for investigating and conciliating complaints lodged under federal anti-discrimination and human rights law. The CHS also delivers a Complaint Information Service. Accordingly, the CHS plays a key role in fulfilling the Commission's objective of delivering an Australian society in which human rights are protected. -
14 December 2012Book page
Native Title Report 2008 - Appendix 5
[1] Information in this Appendix is a collation of extracts from responses provided by various Federal, State and Territory Government Departments in Correspondence to T Calma, Aboriginal and Torres Strait Islander Social Justice Commissioner, Human Rights and Equal Opportunity Commission, for the Native Title Report 2008. -
14 December 2012Book page
Native Title Report 2008 - Chapter 7
Over the millennia, Indigenous peoples have developed a close and unique connection with the lands and environments in which they live. They have established distinct systems of knowledge, innovation and practices relating to the uses and management of biological diversity on these lands and environments. -
14 December 2012Book page
Annual Report 06-07: Chapter 4 - Complaint handling section
The President of the Human Rights and Equal Opportunity Commission (HREOC) is responsible for the investigation and conciliation of complaints lodged under federal anti-discrimination and human rights law. Staff of HREOC’s Complaint Handling Section (CHS) assist the President to investigate and resolve complaints. The CHS also provides information to the public about the law and the complaint process through the Complaint Information Service and a range of community education and training activities. -
14 December 2012Book page
Annual Report 2007-2008: Chapter 4 - Complaint Handling Section
The President of HREOC is responsible for the investigation and conciliation of complaints lodged under federal anti-discrimination and human rights law. Staff of HREOC’s Complaint Handling Section (CHS) assist the President to investigate and resolve complaints. The CHS also provides information to the public about the law and the complaint process through the Complaint Information Service and a range of community education and training activities. -
14 December 2012Book page
Annual Report 2002-2003: Chapter 5
Dr Sev Ozdowski OAM commenced duty as Acting Disability Discrimination Commissioner in December 2000 in addition to his duties as Human Rights Commissioner. In April 2003 the Attorney-General announced an extension of this acting position until 3 April 2004. -
14 December 2012Book page
HREOC Annual Report 2003-2004 : Chapter 2: Human rights education and promotion
A central function of the Human Rights and Equal Opportunity Commission is to undertake education programs that increase public awareness and generate discussion of human rights and anti-discrimination issues within Australia. -
14 December 2012Book page
Annual Report 2008-2009: Chapter 4
Federal human rights and anti-discrimination law provides for the Commission to investigate and resolve complaints of alleged discrimination and breaches of human rights. The Commission’s complaint work is central to its role in protecting and promoting human rights and complements the Commission’s policy and education functions. The Commission’s complaint process provides an effective, efficient and accessible means by which individuals and groups can voice and resolve disputes about discrimination and human rights. -
14 December 2012Book page
Native Title Report 2006: Chapter 4: South Australia’s State-Wide Indigenous Land Use Agreement (ILUA) Framework
In most states and territories of Australia, Indigenous Land Use Agreements (ILUAs) are negotiated on a case by case basis between the relevant parties, usually traditional owners, governments and industry groups. South Australia however, has taken a more comprehensive approach to these agreements. The South Australian Government, Indigenous traditional land owners and industry stakeholders have developed a state-wide framework that streamlines ILUA processes and reduces the resources that are required for successive negotiations. -
14 December 2012Book page
HREOC Annual Report 2003-2004 : Appendices
The International Labour Organisation Convention 111 deals with discrimination in employment and occupation. Australian adherence to this Convention provides that all people have the right to equal treatment in employment and occupation without discrimination on the basis of: