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Complaint Information Service

Enquiries - National Information Service

Tuesday 11 February, 2020

COVID-19 Update

Our National information Service phone line will continue to operate during this period but on restricted hours for telephone contact. From today until further notice, our phone line will operate on Monday - Friday between the hours of 10:00 AM and 1:30 PM AEST. Officers will continue to respond to email enquiries on a daily basis so email contact is preferred during this time.

Conciliation – how it works

Tuesday 7 May, 2019
Many complaints that the Australian Human Rights Commission receives are resolved through conciliation. Conciliation is an informal, flexible approach to resolving complaints – matters can be settled by an exchange of letters, a telephone negotiation between the Commission and the people involved, a telephone conciliation conference or a face to face conciliation conference. We will discuss with you the best way to try and resolve the complaint and what sort of outcome you are seeking.

Letter to the editor

Miranda Devine (Opinion, 18 April) suggests that migrants must, out of gratitude to this country, stay quiet about racism. This is disappointing. It implies people must put up and shut up.

Rejecting racism does not amount to being unpatriotic. It's just the opposite. Racism diminishes our nation. If we love Australia, we must ensure we give everyone here a fair go. It should be our patriotic duty to be anti-racist.

25 years of the Disability Discrimination Act

It was 25 years ago this month that the Disability Discrimination Act 1992 (Cth) (the ‘DDA’) commenced operation.

On 1 March 1993, Australians with a dis¬ability had a national law that was designed to provide them with equality in many areas of life. Over the past quarter of a cen¬tury, the DDA has contributed significant¬ly to social change for people with disability and has been used by thousands of them to fight against discriminatory practices in many fields, including employment, education, access to transport, goods, services, facilities and more.

Sexual Harassment - Safer Workplaces

The Sex Discrimination Commissioner Kate Jenkins delivered the keynote address at the Women in Film and TV NSW - Safer Workplaces Strategies forum.

Good morning everyone. I would like to begin by acknowledging the traditional owners of the land on which you meet, the Gadigal people of the Eora Nation, and paying my respects to their elders past and present.

I also pay my respects to the Wurundjeri people of the Kulin Nation, as it is their land that I present to you from.

Disability discrimination at top of Commission complaints data

Discrimination on the grounds of disability is the most frequent concern for people who enquire about their human rights or who lodge complaints about breaches of those rights, according to new figures from the Australian Human Rights Commission.

The Commission President, Rosalind Croucher, said Australians with disability continue to experience unacceptably high levels of discrimination in their everyday lives.

Information Sheets - pre April 2017

Thursday 4 May, 2017

Fact sheets for complaints lodged before 13 April 2017


Complaints about racial, sex, disability and age discrimination

Disability discrimination tops complaints list

New data shows the Australian Human Rights Commission was asked to investigate 2,013 complaints under Federal anti-discrimination law in 2015-16, down from 2,388 complaints lodged in the previous year.

Alleged discrimination under the Disability Discrimination Act, primarily in employment and the provision of goods and services, accounted for 37% of complaints last financial year.

Complaints and the conciliation process

Each year the Commission undertakes roughly 1500 conciliations, and it’s a key function of the organisation.

Conciliation as part of the complaint process

Federal anti-discrimination and human rights law provides that people can make complaints to the Commission if they believe they have experienced discrimination or a violation of their human rights.