2018-01-04
The complainant has spinal muscular atrophy and uses a wheelchair. He alleged a number of theatres at the respondent cinema were not accessible to him due to stairs.
On being advised of the complaint, the cinema indicated a willingness to try to resolve the matter by conciliation.
The complaint was resolved with an undertaking by the cinema to:
• Ensure session information on its website included information about accessibility of the theatre in which the session was showing
• Where possible, show a range of films in the accessible theatres
• Update its staff training manual to include information about how to best assist patrons with disability
• Consider the installation of domestic chair lifts.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Access to premises
Goods, services and facilities
Adjustments provided
Amount