2018-01-06
The complainant is blind. She claimed she was unable to access receipts and instructions for products purchased from the respondent retailer because the information was provided in print.
On being advised of the complaint, the retailer indicated a willingness to try to resolve the matter by conciliation.
The complaint was resolved with an agreement that the retailer:
• Provide all invoices to the complainant in Braille
• Add wording to its online store and all customer emails inviting customers to contact the retailer if they require information in alternative formats
• Train staff to ask customers at the time of purchase whether they require information in alternative formats
• Offer the complainant $250 in store credit.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Adjustments provided
Revised terms and conditions
Compensation
Amount
$250