2018-02-06
The complainant is Chinese and bought a discounted item on the respondent retailer’s website. He alleged that, when he attempted to return the item at one of the retailer’s outlets, a staff member said words to the effect that “you Asians” purchase discounted items only to fraudulently return them and claim the full retail price.
The retailer denied the alleged comment but agreed to participate in conciliation.
The complaint was resolved with an agreement that the retailer offer the complainant a $100 voucher for use in-store and write to him acknowledging and apologising for the distress he experienced.
Year
Discrimination type
Racial Discrimination Act
Grounds
Race
Areas
Goods, services and facilities
Apology
Compensation
Amount
$100