2018-04-07
The complainant has a vision impairment and has an assistance animal. She alleged a staff member of the respondent restaurant asked her to leave when he saw her assistance animal. The complainant said she attempted to explain to the staff member the role of her assistance animal but ultimately decided to leave the restaurant with her friends.
On being advised of the complaint, the restaurant indicated a willingness to try to resolve the matter by conciliation.
The complaint was resolved with an agreement that the restaurant pay the complainant $100 and write to her apologising for the incident. The restaurant manager also undertook to complete an online training course in disability awareness and to educate the restaurant's staff on the learning outcomes.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Apology
Compensation
Named individual(s) to undertake anti-discrimination/EEO training
Amount
$100