2018-06-11
The complainant is Indian and alleged the respondent club denied him entry because of his race. He claimed a security guard was rude to him, said words to the effect that ‘we do not want trouble in this country’ and claimed the complainant had previously been reported to the police for disorderly behaviour at the club. The complainant claimed the security guard was unable to provide him with any evidence that he had been the person referred to and alleged the security guard was engaging in racial profiling.
The club claimed security guards did not consider the race or colour of patrons when deciding whether to grant entry to the club. The club argued the security guard would have recognised the complainant as the person previously engaging in disorderly behaviour. The club noted it employed security and other staff from a range of cultural and national backgrounds.
The complaint was resolved. The club apologised for what may have been a case of mistaken identity and because the security guard communicated with the complainant. The club undertook to deliver training to security and other staff on culturally appropriate communication and customer service, using the complainant’s experience as a case study. The club also undertook to keep better records of persons banned from the club and to meet with the security company to discuss the issues raised in the complaint and how to avoid similar incidents in the future.
Year
Discrimination type
Racial Discrimination Act
Grounds
Race
Areas
Goods, services and facilities
Apology
Policy change/Change in practice
Anti-discrimination/EEO training introduced
Amount