2018-07-01
The complainant is a 56 year old retiree and applied for a credit card with the respondent bank. He claimed the bank declined his application because he does not earn a wage or property income. He claimed the bank told him it did not consider a retiree’s assets or pension income when assessing a credit card application.
The bank confirmed the complainant’s application for a credit card was rejected because he did not meet the income threshold required and concerns were held about his ability to service the credit limit requested. The bank denied age was a factor in its decision and stated strict income requirements were applied to the issuing of credit cards.
The complaint was resolved with an agreement that the decision to decline the complainant’s application would not be entered in his credit record. The bank also advised it would review its policies and procedures with respect to retiree applications for credit cards.
Year
Discrimination type
Age Discrimination Act
Grounds
Age
Areas
Goods, services and facilities
Policy change/Change in practice
Record changed
Amount