2018-07-06
The complainant’s wife has an assistance animal trained to alleviate the effects of her disability. The couple booked and paid for a four-day ticket to a national park. The complainant claimed that two days into their stay, a park ranger directed them to obtain a vest for the assistance animal or leave the park early.
On being advised of the complaint the relevant government agency indicated a willingness to try to resolve the complaint.
In response to the complaint, the government authority expressed regret for the events giving rise to the complaint and offered to conduct a review of its policies regarding the presence of pets in national parks. The agency also advised that, in response to the complaint, it had made available in the parks under its administration vests and harnesses for assistance animals, as well as temporary signage to educate other park goers about assistance animals. The complainant considered the steps taken by the agency resolved the complaint.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Access to premises
Goods, services and facilities
Complainant satisfied with response/information provided
Policy change/Change in practice
Amount