2018-08-03
The complainant is blind and relies on screen reading software to access the internet. He alleged he was unable to book two international flights on the respondent airline’s website because it was not compatible with his screen reading software.
On being advised of the complaint the airline indicated a willingness to try to resolve the matter by conciliation.
The complaint was resolved with an agreement that the airline implement recommendations from an audit of its website to ensure accessibility to screen reading software. The airline also offered the complainant two upgrade vouchers for international flights.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Reasonable adjustment
Goods, services and facilities provided
Compensation
Amount
Unknown