2018-08-05
The complainant has a genetic disorder characterised by hormone imbalance. He alleged the respondent insurer rejected his application for income protection insurance because of his medical condition and his disclosure that he had seen a counsellor following a relationship break down.
On being notified of the complaint, the insurer indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved with an agreement that the insurer would review the complainant’s application for income protection insurance, write to him apologising for his experience and make a $1,000 donation to a charity supporting people with psychosocial disability. The insurer also agreed to review its policies and procedures regarding assessment of insurance applications and the information provided to applicants about decisions made regarding their applications.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Insurance
Apology
Donation to charity
Revised terms and conditions
Policy change/Change in practice
Amount