2018-08-08
The complainant’s four-year-old daughter has autism. The complainant and her family booked a holiday on a cruise operated by the respondent cruise company. The complainant said she made enquiries about her daughter attending the cruise’s child activity centre given she still uses nappies because of her disability and claimed she was informed the centre did not accept children who still wore nappies.
On being notified of the complaint, the cruise company indicated a willingness to try to resolve the complaint by conciliation.
The complaint was resolved. The cruise company apologised to the complainant for the initial decision to refuse her child access to the on-board child activity centre and agreed the complainant’s daughter would be able to access the centre during the cruise. It was agreed the centre would contact the complainant if/when her daughter required a nappy change.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Goods/services/facilities provided
Apology
Amount