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2018-05-05

The complainant’s husband has a severe long-term lung disease and had polio and uses a walker and wheelchair for mobility. The complainant alleged her husband could not use the newly installed pool at the retirement village where they live because it was not accessible to people with significantly impaired mobility.

On being notified of the complaint, the retirement village indicated a willingness to try to resolve the complaint through conciliation.

The complaint was resolved with an undertaking that a hoist would be installed at the pool after a risk assessment was conducted.

Year

Discrimination type
Disability Discrimination Act

Grounds
Disability aid
Disability
Unlawful to contravene Disability Standards

Areas
Access to premises Accommodation Goods, services and facilities

Outcome details

Adjustments provided

Amount