2018-05-17
The complainant advised that her assistance animal has been accredited by the appropriate state government authority in her home state and she is allowed to travel with her dog on public transport within her home state. The complainant proposed to travel interstate with her assistance animal. She claimed the respondent interstate government authority told her that the card from her home state allowing her to travel on public transport with her assistance animal would not be honoured and she would not be issued with an equivalent card from the state she was travelling to.
On being advised of the complaint, the government authority indicated a willingness to participate in conciliation to try to resolve the complaint.
The complaint was resolved. The government authority issued the complainant with a pass enabling her to travel on public transport with her assistance animal. The government authority also undertook to implement changes to enable the honouring of interstate cards allowing passengers to travel on public transport with assistance animals and to facilitate the issuing of a local travel pass to those in possession of an equivalent interstate pass where appropriate.
Year
Discrimination type
Disability Discrimination Act
Grounds
Assistance animal
Disability
Areas
Goods, services and facilities
Revised terms and conditions
Policy change/Change in practice
Amount