2018-05-20
The complainant’s son has cerebral palsy and sought to enter the respondent club with friends to celebrate his birthday. The complainant alleged the club denied her son entry because he was ‘a liability’.
On being advised of the complaint, the club indicated a willingness to participate in a conciliation process to try to resolve the complaint.
The complaint was resolved with an agreement that the club write to the complainant’s son apologising for the incident and reassuring him that patrons who use wheelchairs are welcome at the club. The club also undertook to improve its standard of customer service.
Year
Discrimination type
Disability Discrimination Act
Grounds
Disability
Areas
Goods, services and facilities
Apology
Training
Amount